COMPUTERIZATION AND SERVICE DELIVERY OF DEPOSIT MONEY BANKS IN NIGERIA, 2009-2023
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Keywords

Banking Service Delivery
POS Transactions
ATM Transactions
Internet Banking Services
NEFT

Abstract

The study examines the computerization of the service delivery of deposit money banks in Nigeria. Specifically, the study examines the effects of ATM, POS and Internet banking on the service delivery of deposit money banks in Nigeria. The researcher adopted an ex-post facto research design used in collecting data. Descriptive statistics and multiple linear regression tools with the aid of E-Views were used to analyse the data and the findings show that; ATM transactions had a significant negative relationship with the service delivery of deposit money bank in Nigeria( the P-value is 0.01707 while the t-statistics is 2.578346); POS transactions had no significant effect on the service delivery of deposit money bank in Nigeria(P-value is 0.3966 while the t-statistics -0.849849); and Internet banking had the non-significant positive effect the service delivery of deposit money bank in Nigeria (P-value is 0.009 while the t-statistics -3.649302). Overall, the findings suggest that Banks should focus on enhancing the reliability, security, and user experience of ATM and Internet banking services. Addressing common issues such as transaction failures, security concerns, and complicated interfaces could help mitigate the negative impact on customer deposits. The study's results highlight valuable insights for policymakers and bank management, aiding in the formulation of strategies to enhance electronic banking services in Nigeria.

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