WORKLOAD, JOB INSECURITY AND SOCIAL SUPPORT AS PREDICTORS OF JOB SATISFACTION AMONG BANK WORKERS IN KEFFI, NASARAWA STATE, NIGERIA

Abstract

The study investigated the workload, job insecurity and social support on job satisfaction among Bank Workers in Keffi, Nigeria. The research adopted correlational survey research method. Purposive and Simple random sampling was employed by the researcher to draw the sample population of fifty two (52) bank workers from banks within Keffi. Two research hypotheses were formulated to guide the study. The instrument used for the study was a structured questionnaire consisting of sections which measured job insecurity using the 11-item Job Insecurity Questionnaire (DeWitte, 1997), work social support using 10-item co-worker social support scale (Ducharme & Martin 2000), workload using 5-item Qualitative Workload Inventory (QWI) (Spector & Jex, 1998) and job satisfaction using 10-item Generic Job Satisfaction Scale (Macdonald & Macintyre, 1997). Data generated were analysed using, multiple regression analysis and independent sample t-test. The results showed that job security, workload and social support as sources of stress were joint significant predictors of job satisfaction (F (3, 72) = 17.53; R2 = 0.58; p<.05). However, independently, only job security and social support predicted job satisfaction significantly. The study found no gender difference in job satisfaction. The study recommended banks should develop and implement specific practices to reduce job insecurity and increase workplace social support.